General Questions About Our Service
What should I expect when I arrive?
You’ll be greeted by friendly, professional people who will guide you through the simple process. Basically, all you need to do is put your vehicle in neutral when asked, and relax! We’ll do the rest. We clean the vehicle exterior with gentle cloth washers and mild cleaning solutions. Your wheels and whitewalls will be cleaned, and your vehicle will be rinsed and gently air dried – all automatically, in three minutes or less!
Should I remain in my vehicle?
Yes. For safety reasons, there must be a driver at the wheel. All Crater Car Wash Car Washes use extensive lighting, and lots of glass, to create a comfortable, wide-open environment. We’ll give you easy to follow instructions, answer any questions you might have, and guide you through the process.
What kind of cleaning products do you use?
Our cleaning products use no acids or caustics, and are biodegradable. They are safe for your vehicle and for the environment. To guarantee this, they are manufactured to our specifications by a sister company of Crater Car Wash Car Washes.
Do you recycle your water?
Yes. We reclaim our water.
How do you save water?
By comparison with a study showing that the average person uses between 100 and 150 gallons of water when washing a car by hand, our computer-controlled system uses only 30 to 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water.
What’s the difference between “brushless” and “touchless”?
We employ a brushless process, using only Fiber-Soft® (a 21st century cleaning medium) that gently cleans your car in combination with safe, biodegradable shampoos and cleaners. “No Touch” operations, on the other hand don’t use direct-contact cleaning media, and rely instead on acid-based chemicals and high pressure water. This is hard on the vehicle finish and can even etch glass and uncoated polished aluminum wheels. Some of these chemicals can be as unsafe for customers and employees as they are for the environment. Moreover, the process often requires water pressure of 1,000 psi or higher. (It’s no surprise that most car makers recommend against using such chemicals and high pressure water.)
What types of vehicles can you wash?
We accept most cars, vans and trucks up to 88 inches in height. Unfortunately, we cannot wash trucks with dual wheels. We guarantee the safety of all factory-installed equipment in proper working order.
Can you wash my pickup truck?
Almost certainly. All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle, and those of other customers. Also, some oversized “trailering” side-mirrors are incompatible with our process, and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.
Is the wash safe for convertibles?
Yes. Please make sure that the roof is properly latched. Is the wash safe for newly painted cars? Yes. We use cloth wash materials and mild cleaners. However, the paint should be allowed to cure before washing. Consult with your body shop for curing times. (Paint on new cars is fully cured before delivery.)
Is the wash safe for alloy wheels?
Yes. Most car makers caution against automatic washes that use acids on polished aluminum wheels, since these can stain, or carbon or plastic tire brushes, which can scratch.